privacy policy

Palm Health Management, LLC – Privacy Policy

Last Updated: June 20, 2025

Palm Health Management, LLC (“Palm Health Management,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, mobile services, text-messaging programs, or any other online or offline service we operate (collectively, the “Services”).

Plain-English Note: We wrote this policy to be straightforward. It tells you what data we collect, why we need it, and how you can control it.

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1. Information We Collect

1.1 Information You Provide to Us

• Account Details: name, email address, phone number, practice information, and any other details you submit when creating an account or completing forms.

• Communications: content of messages, emails, and other communications you send us, including SMS consent records.

• Payment Information: billing details when you purchase services (processed by PCI-compliant providers; we never store full card numbers).

1.2 Information We Collect Automatically

• Usage Data: IP address, browser type, device identifiers, pages visited, links clicked, and time spent on our Services.

• Cookies & Similar Technologies: small files placed on your device to remember preferences and improve performance. You can disable cookies in your browser settings, but some features may not work properly.

1.3 Information from Third Parties

• Service Providers & Integrations: analytics platforms, payment processors, and healthcare-related integrations may provide us aggregated or individual-level data consistent with their privacy statements and your settings.

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2. How We Use Your Information

We use the collected information to:

1. Provide, maintain, and improve the Services;

2. Verify your identity, manage accounts, and process transactions;

3. Send administrative information such as confirmations, invoices, technical notices, updates, and security alerts;

4. Facilitate HIPAA-compliant communications between you and your patients or other authorized users;

5. Respond to inquiries, provide customer support, and resolve issues;

6. Conduct research, analytics, and product development;

7. Detect, prevent, and address fraud, security, and technical issues;

8. Comply with legal obligations and enforce our Terms of Service.

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3. SMS & MMS Communications (10DLC Compliance)

If you opt in to receive SMS or MMS messages from Palm Health Management:

• Message Frequency: Message frequency varies based on your interaction with the Services.

• Opt-Out Instructions: You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

• Charges: Message and data rates may apply depending on your mobile plan and carrier.

We retain proof of SMS consent and opt-out records as required by industry standards and applicable law.

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4. How We Share Information

We do not sell your personal information. We share it only as described:

1. Service Providers: trusted vendors (e.g., cloud hosting, payment processors, analytics, messaging gateways) who need access to perform services on our behalf and who are contractually bound to protect your data.

2. Legal & Compliance: to comply with applicable law, court orders, or governmental requests; to enforce our Terms; or to protect the rights, property, or safety of Palm Health Management, our users, or others.

3. Business Transfers: in connection with a merger, acquisition, or sale of assets. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Aggregated or De-identified Data: information that cannot reasonably identify you may be shared for research, analytics, or marketing.

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5. Your Choices & Rights

• SMS Opt-Out: reply STOP to any message to unsubscribe.

• Email Preferences: click the “unsubscribe” link in promotional emails or adjust settings in your account.

• Cookies: manage or delete cookies via your browser settings.

• Access, Correction, Deletion: where applicable law grants you rights, you may request access to, correct, or delete your personal data by contacting us (see Section 9). We will respond in accordance with legal requirements.

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6. Security

We implement administrative, technical, and physical safeguards designed to protect your information. While we strive to secure your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

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7. Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

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8. International Users

Palm Health Management is located in the United States. By using the Services, you understand that your information may be transferred to and processed in the U.S., where data-protection laws may differ from those in your country.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy on our website with a new “Last Updated” date. Your continued use of the Services after the effective date constitutes acceptance of the revised policy.

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10. Contact Us

Palm Health Management, LLC

1801 NE 123rd St., Ste 314

North Miami, FL 33181

Email: privacy@palmhealthmgmt.com

Phone: 877-933-3362

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Thank you for trusting Palm Health Management. If you have questions about this Privacy Policy or our data practices, please contact us at the information above.

877-933-3362 Schedule An Appointment