Patient Support

We’re Here to Support YouEvery Step of the Way

Whether you need help with your certification, an appointment, a renewal question, or your ongoing care, our patient support team is ready to assist.

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Need your first medical card? Visit Get Started.

How Can We Help?

Tell us what you need next.

Questions about your certification, appointment, billing, or care? Call or text our team and we’ll help you find the right next step.

Call Our Patient Care Team

877-WEEDDOC
877-933-3362

Speak directly with our team about your questions or care.

Text Our Team

786-345-7609

Send a question about appointments, care, or account support.

Appointment Help

Call to Schedule

Need an appointment? We can help you plan the next step.

Looking to renew your prescription?

Existing patients can go directly to the Current Patients request page. For other questions, our support team is here to help.

Tell Us How We Can Help

Our experienced patient care team can help answer questions about eligibility, appointments, renewals, and the medical marijuana certification process.

Licensed physiciansFriendly patient supportSimple renewal assistanceGuidance throughout your journey

Call 877-933-3362 Email general questions

For appointments, use the secure application form. Please do not send medical information by email.

Get Started

Patient Care Built Around You

Support that stays with you

Compassionate Guidance

Our team takes the time to understand your needs.

Simple Process

We make getting and maintaining your card easy.

Ongoing Support

We’re here whenever questions come up.

FAQ

Frequently Asked Questions

How do I know if I qualify?

If you have a qualifying condition such as chronic pain, anxiety, PTSD, or another debilitating condition, you may be eligible. Our licensed physicians review your history during a simple evaluation to confirm whether medical marijuana is right for you.

How long does the certification process take?

Most patients complete the process quickly — often within the same day. After your evaluation and approval, we guide you step-by-step through state registration so you can access care without delay.

How do I renew my card with the state?

Your state medical card must be renewed once a year through the state’s website. Our concierge team will guide you through the entire process, explain each step, and help you complete your state renewal correctly and on time.

How do I renew my prescription?

Renewing your medical marijuana prescription is quick and convenient. We offer same-day telemedicine renewal appointments with a licensed physician, so you can renew from home and avoid interruptions in your treatment. Our team will send reminders and guide you through each step.

Can I complete appointments online?

Yes. We offer convenient telemedicine appointments so you can meet with a physician from the comfort of your home, as well as in-office visits if you prefer.

Still have questions? Our patient care team is happy to help.

Contact Our Care Team